Delta Children | A Mom's Experience

I am not receiving any kind of compensation for this post, in fact the people at Delta Children have no idea who I am or that I am writing this post. I am just a mom and a consumer who felt the need to share her experience. 

Both Kenley's crib and dresser are Delta Children brand and we have loved the quality and design of both and as a result looked at only Delta products when searching for a crib for Ziggy. Some cribs are made so cheaply and yet are still priced the same as the competitors, so we felt good knowing we were getting a good product for the money that would be spent. We ordered another 4-in-1 convertible crib for Zigs {the Haven} so that the bed can grow with him as it has and will continue to with Kenley. 

My mom was kind enough to gift us the crib and I was so excited to put it together. There is something about assembling the crib that feels like such a huge milestone in the whole pregnancy process. But, I was absolutely crushed when I noticed that the front rail of the crib was warped, the back rail of the crib didn't fit together right leaving a noticeable gap in the corner along with 3-4 other minor issues. 

This crib is something my mom had spent a good chunk of money on and something we were hoping to have for many, many years so for it to not be perfect was so disappointing. As a hormonal mama-to-be, my first thought was to write a flame-a-gram to the customer service department about how ashamed they should be to send out a product in this condition. Thankfully, I cooled down, gathered my emotions and decided instead to check online for their "damaged goods" policies. I was defeated when I read that they asked for returned products to be shipped back in the original packaging within 10 days. Because I had been painting the nursery, our crib had been sitting in our living room for a week and a half and would not make it back in 10 days. Plus, un-assembling the entire crib, packing it back up and shipping that enormous box just really did not feel like an option. 

So, I gave the customer service department a call and without even having to tap into my prepared sob story, I was told they would ship me replacement pieces at no charge and they would be at my door in 5-7 days. Which they were. Unfortunately, the replacement pieces only seemed to make matters worse and I was left a defunct crib and a half and two giant boxes I didn't want to throw out until I knew if I had to return this crib aka A MESS.

I gave customer service a call once again and this time the process was more involved and frankly more annoying. Clearly, the original crib that we received was a lemon and therefore nothing was going to work. It ended up being about 3 weeks of back and forth emailing and phone calling and then I lost it. I'm pregnant, I'm nesting and my baby needs a crib...a good one. So I basically told them I needed my {mom's} money back or I needed a new crib and right away. They did send me a brand new crib, one that took 3 incredibly long and torturous weeks to be delivered, but that was perfect.

This was a far from ideal way to get Ziggy's crib and while it was frustrating and annoying, I can look back with a clear mind and say that the people at Delta Children were incredibly kind. understanding and helpful during the whole thing and I greatly appreciate that they took care of the problem and made it right. I love the crib we chose and am so happy that it all worked out.